Fixed Operations

Fixed Ops - When Opportunity Knocks, Open the Service Bay Door

They say that when opportunity knocks, you should open the door. Is your dealership’s service department missing opportunities to...

Fixed Ops - Providing the Right Customer Experience

In a recent automotive digital retailing event, the importance of the customer experience was emphasized over and over again, and for...

Fixed Ops - Your Dealership vs. The Independents - Let’s Get Ready to Rumble

I raised two similar questions at the beginning of this Fixed Ops series. Question #1 “Where should I take my car for maintenance?” My...