5 min readFixed Ops - When Opportunity Knocks, Open the Service Bay DoorThey say that when opportunity knocks, you should open the door. Is your dealership’s service department missing opportunities to...
4 min readFixed Ops - Providing the Right Customer ExperienceIn a recent automotive digital retailing event, the importance of the customer experience was emphasized over and over again, and for...
4 min readFixed Ops - Your Dealership vs. The Independents - Let’s Get Ready to RumbleI raised two similar questions at the beginning of this Fixed Ops series. Question #1 “Where should I take my car for maintenance?” My...