Fixed Ops - When Opportunity Knocks, Open the Service Bay Door
They say that when opportunity knocks, you should open the door. Is your dealership’s service department missing opportunities to...
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Fixed Ops - Providing the Right Customer Experience
In a recent automotive digital retailing event, the importance of the customer experience was emphasized over and over again, and for...
Fixed Ops - Your Dealership vs. The Independents - Let’s Get Ready to Rumble
I raised two similar questions at the beginning of this Fixed Ops series. Question #1 “Where should I take my car for maintenance?” My...